FAQ
1. What is the minimum order quantity (MOQ)?
We offer wholesale orders starting from 20 kg and above. For larger bulk orders, we provide special discounts.
2. How do I place an order?
You can place an order by filling out the inquiry form on our website, contacting us via WhatsApp, email, or phone, or requesting a price quote directly.
3. Do you offer free samples before purchasing?
Yes! We provide free samples (shipping costs may apply). You can request a sample by filling out the form or contacting us directly.
4. How long does shipping take?
Shipping typically takes 3 to 7 business days, depending on your location. We use reliable international couriers to ensure fast and secure delivery.
5. Do you ship internationally?
Yes, we ship worldwide. We work with trusted logistics partners to ensure smooth international deliveries.
6. What are the payment methods?
We accept multiple payment options, including bank transfers, PayPal, credit cards, and secure online payment gateways.
7. What is the difference between Robusta and Arabica coffee?
- Robusta has higher caffeine content, a stronger and more bitter taste, and is commonly used in espresso blends and instant coffee.
- Arabica has a smoother, milder taste with more acidity and sweetness, making it ideal for specialty coffee and lighter roasts.
8. How is your coffee processed?
We offer different processing methods, including:
- Washed (Wet) Process – Clean, bright, and high-quality beans
- Natural (Dry) Process – Richer body with stronger flavors
- Honey Processed – Naturally sweeter with a smooth finish
9. Can I get custom packaging or private labeling?
Yes! We offer custom packaging and private labeling for bulk orders. Contact us for more details on branding options.
10. Do you offer special pricing for long-term contracts?
Absolutely! We provide discounted rates for long-term bulk buyers and recurring orders. Reach out to discuss your requirements.
